|"Those Peacekeepers need assistance, agent!"|
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Director Charles Goodwin, also known as the Agency Director who referred to himself as the "Voice of the Agency" was the enigmatic man who ran the Agency and the true main antagonist of the Crackdown series.
He returns as a handler in Crackdown 3 but is joined by Echo who acts as an unofficial handler for the revived Agents. By this time the chain of command has also been extended an the agents report to Agent Jaxton, their field commander.
In Crackdown, he takes a more friendly role than in Crackdown 2. He congratulates the player when he achieves tasks or things such as reaching high elevation, multiple kills, and other things the player might achieve and the director will comment on. He does still make angry comments when you kill civilians or Peacekeepers. There have been reported glitches where the player may be on ground level and the director will still narrate saying you reached a high point. In some instances, he will even say something more humorous, such as when the player creates a chain of explosives, in which case the Director will say "splosions" in a maniacal voice.
Crackdown starts off with the Agency Director explaining Pacific City's current state to the Agent(s), how the three main gangs have taken over, and how the Agents were created.
Throughout the game the Agency Director will explain and advise the player on how to tackle certain situations; he will also warn the Agent of danger, for example, when the Agent's armor or health is low, he will say "That hurt" or when the Agent is at great heights he will say, "I can see my house from here", among other comments. The Agency Director continuously monitors the Agent(s) and their skill advancement, congratulating them when they advance and condemning them when they perish in the line of duty ("Is this your idea of a joke?").
At the end of the game, the Agency Director revealed to the player that the Agency was not as pure as originally presumed. Revealing that the elimination of Pacific City's three main gangs was in fact, the beginning of a new world order that would spread to the rest of the world with the Agents leading the way and it was in fact the Agency itself that supplied the three main gangs to cause chaos in Pacific City.
Goodwin would reveal this in the final cutscene:
"Congratulations Agent, peace at last... You overthrew the world's most evil criminal masterminds and their dominant empires. You have returned law and order to Pacific City. You gave the people back their lives. Thank you.
It's taken years of meticulous planning and patience to reach this stage, but it was worth it. Who do you think supplied Los Muertos? Who do you think turned a blind eye to the Volk's activities? Who do you think was Shai-Gen's biggest supporter? Who do you think ran organized law-enforcement, and ran it into the ground?
The people had to experience absolute anarchy, before they would accept unconditional control. You are the portent of a New World Order, Agent. Pacific City was only the beginning."
Then, the Agent shot the screen.
In Crackdown 2, Goodwin has a more serious and strict tone than in Crackdown. He compliments the player less than in Crackdown. If you are to kill a Peacekeeper in Crackdown 2, the director will make angrier comments, even yelling at the agent, saying: "Don't kill Peacekeepers, agent! I don't know how much clearer I can make that!" Furthermore, the director makes quotes that fans will remember from the first game, such as "Skills for kills Agent... skills for kills" or quotes that have been altered from the first game such as "I can see the charred remains of my house from here". In Crackdown 2, he also appears to be far more sarcastic toward the player, especially if the player either remains stood still for a period of time, or if the player were to visit an already activated absorption unit.
Despite his apparent dislike of this generation of agents, he does congratulate the player upon receiving achievements by actually telling the player "That's an achievement!" along with some other positive dialogue.
The director gives more positive reinforcement to the Agents again and even seems to have less dark humour about their injury. He is genuinely concerned when losing contact with Jaxon's team. Furthermore, when Echo makes contact with him Charles is not immediately dismissive and in fact gradually warms to the idea of using a militia.
A loading screen reveals that Goodwin was once a field Agent famous for heroic exploits and lived by the creed of "Justice by Any Means Necessary". It is unknown if this was a personal motto or that of the Agency at the time and it can be assumed that he was not genetically enhanced, at least not at that time, for it was before the use Balthazar Czernenko's work in modern agents. It also means it is highly unlikely for him to have been one of the founders of the agency, unless he performed as a field Agent to draw attention away from the true objectives of the organisation or his whole personal backstory could have been fabricated.
It was revealed through the Whistleblower audio logs, various cutscenes and dialogue that the director was set out on creating a dictatorship where the citizens are brainwashed into obedience, turning him into a real main antagonist in the Crackdown series who used Agents only to grow in power.
- The Agency Director is voiced by Michael McConnohie, in both Crackdown and Crackdown 2. He is said to reprise his role in Crackdown 3.
- There were many glitches in both games; at any height above sea level, if you looked in one direction for long enough, he would tell you he could see his house from there, even if you looked into the ground or water.
- If the player continues a spree of killing civilians/peacekeepers, he may say "What is your major malfunction, agent?" referring to Gunnery Sergeant Hartman's quote "WHAT IS YOUR MAJOR MALFUNCTION, NUMBNUTS!" from the film "Full metal Jacket".
- Goodwin was simply known as "The Agency Director" or "Director" for the last two Crackdown games before the most recent installment to the series, Crackdown 3, in which his name was finally revealed to be Goodwin.